Contact Us – We’re Here to Help

Got a question? A suggestion? Just want to say hi?
Whatever’s on your mind — we’re listening.

At PlanBet, we believe that good support is just as important as good games. That’s why we make it easy for you to reach out to real people who actually care. Whether you’re stuck with a deposit, have a question about a bonus, or just need a little guidance — we’ve got your back.

📞 Live Chat (Fastest Way!)

The quickest way to get help is our 24/7 live chat.
Click the chat bubble in the corner of the screen, and one of our support agents will jump in to assist — usually within seconds.

We’re friendly, we speak your language, and we’re happy to help with anything, big or small.

📧 Email Us

Prefer to write things out? No problem.

• General Support:
  support-en@planbet.com
  We usually reply within a few hours (and always within 24).

Got screenshots, files, or something complex to explain? Email’s your best bet.

🧾 Something Technical?

If you’re reporting a bug or have a technical issue, try to include:

• The device you’re using (phone, tablet, PC)
• The browser or app version
• A quick description of the issue
• A screenshot if possible

The more we know, the faster we can fix it.

📍 A Note on Time Zones

We’re based in Bangladesh, and most of our team works on BDT time (UTC+6) — but don’t worry, our support is available around the clock. Morning, evening, late-night — we’ve always got someone online to help.

We Genuinely Care

We don’t use scripts. We don’t send auto-replies.
Every message you send is read by a real person who wants to make your experience better.

So if something’s bothering you, or even if you just want to say “Hey, nice site!” — don’t hesitate to reach out.
We’re here, and we’re listening.

Thanks for being part of PlanBet. We’ll talk to you soon! 🎉