Privacy Policy

Hi, welcome!

We know privacy policies usually sound cold, robotic, and full of legal jargon. That’s not our style.
At PlanBet, we believe you have a right to know what’s going on with your personal information — in plain, clear language.

So here it is: no fluff, no fine print, just the honest truth about how we collect, use, and protect your data.

Who We Are

We’re PlanBet — your local online casino and sportsbook, created especially for players in Bangladesh.
We started in 2024 with one goal: to give you a great, safe place to play. And keeping your personal info safe is a big part of that.

What We Collect (and Why)

When you use PlanBet, you share a few things with us — and we get that it’s personal.
Here’s the kind of info we collect:

  • Your basic details – like name, email, phone number (so we can reach you if needed)
  • Login info – your username and encrypted password
  • Game and bet activity – so we can keep your experience fair and fun
  • Payment info – enough to process your deposits and withdrawals (but we never store full bank or card numbers)
  • Device & browser info – to make sure everything works smoothly on your end
  • Conversations – if you message support, we keep the chat so we can follow up properly

We only collect what we need — no more, no less. Just enough to give you the best experience possible.

How We Use Your Info

Here’s how we use the data you trust us with:

  • To set up and manage your account
  • To process payments (in and out)
  • To send you helpful updates or offers (only if you want them)
  • To keep things secure and fair — for you and everyone else
  • To improve our site, games, and service over time

We do not sell your data. Period. That’s not who we are.

Who Has Access?

Most of the time, it’s just us. But sometimes, we work with trusted partners — like:

  • Payment providers (so your money goes where it should)
  • Game studios (so you can play their games)
  • Verification tools (to check IDs, when required)
  • Regulators, if the law tells us to share something

We’re picky about who we work with, and every partner must meet strict data protection standards.

Your Rights (Yes, You’ve Got Some!)

It’s your data, so you have full control. You can:

  • Ask what we’ve got on file
  • Correct anything that’s wrong
  • Delete your account and data (just send us a request)
  • Unsubscribe from marketing messages anytime — no drama

Just drop us an email at support-en@planbet.com and we’ll sort it out quickly.

Cookies 🍪 (Not the Chocolate Kind)

Like most sites, we use cookies. Not to spy on you — just to make things work better.

They help you stay logged in, remember your settings, and load pages faster. You can turn them off in your browser if you like — but fair warning, some features might get a little clunky without them.

How We Keep Your Info Safe

We take security seriously. Like, really seriously.

Your data is protected with:

  • Encryption (fancy word for scrambling info so no one else can read it)
  • Secure servers
  • Regular system checks
  • Access limits (only the right people see the right things)

We also ask you to keep your login details private — don’t share them, even with your best friend.

Age Matters

PlanBet is for adults only. If you’re under 18, please don’t use our site. We don’t knowingly collect any info from minors, and we take age restrictions seriously.

Updates to This Policy

Sometimes we’ll tweak this policy — when we add features or need to meet new rules. If anything major changes, we’ll give you a heads-up.
But no surprises, we promise.

Got Questions?

If something here doesn’t make sense — or if you just want to talk to a real person — we’re here for you.

📧 Email us at: support-en@planbet.com
💬 Or start a live chat on our website, 24/7
📱 You can also reach out via social media — Telegram, Facebook, Instagram, or X

Thanks for trusting us.
We’ll always do our best to treat your information with the same care we’d want for our own.

– The PlanBet Team

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